MD'S RECYCLING & WASTE

Customer Service

At MD’s Recycling & Waste, we make it easy for our customers to manage their waste and recycling services. Whether you need to update your account, request a replacement for a damaged container, or report a missed pickup, we’re here to help.

Account Management

Managing your account is simple through our customer portal. Log in to:

View and pay your bill.
Update your contact details.
Modify your service preferences.

Access Your Account

If you need assistance with your account, contact our office, and a team member will be happy to help.

Damaged Containers

We provide durable trash and recycling containers, but normal wear and tear can occur.

Replacement Policy:

If your bin is damaged due to normal use, we will replace it for free.
We can field-replace broken lids without swapping the entire container.
If a bin is repeatedly damaged or the issue is due to misuse, a charge may apply for replacement.

How to Report a Damaged Container:

Call our office at (603) 672-4803
Fill out our online request form here.

Missed Pickups & Extra Pickups

Missed Pickup Policy

If your trash or recycling wasn’t collected, please check:

Was your bin at the curb on time?

Containers must be at the curb by 7 a.m. on pickup day to ensure collection.

Was your container blocked or inaccessible?

Blocked access (driveways inaccessible due to winter conditions, etc.) may prevent pickup.

If your pickup was missed by mistake, we will send a separate truck to complete the collection. If the bin was not out on time or another issue caused the missed pickup, a callback charge may apply for return service.

Extra Pickups

If you need an additional pickup outside your regular schedule:

Request an extra pickup and we’ll send a truck as soon as possible.
Extra pickups are automatically billed based on your normal frequency.

How to Request a Pickup:

Call our office at (603) 672-4803
Submit a request online here.

Frequently Asked Questions

What time does my trash need to be at the curb?

Your trash and recycling must be at the curb by 7 a.m. on your scheduled pickup day to ensure collection.

What happens if I forget to put my bin out?

If your bin was not at the curb on time, you can request a callback pickup for an additional charge. Call our office to schedule.

What should I do if my bin is damaged?

If your container is damaged due to normal wear and tear, we will replace it at no cost. If damage occurs due to misuse, a replacement charge may apply.

How do I schedule an extra pickup?

You can request an extra pickup by calling our office or submitting a request online. Extra pickups will be automatically billed based on your service plan.

Can I request a different size bin?

Yes! We offer multiple bin sizes for trash and recycling. Contact us to discuss options and availability.

Need More Help?

Our team is here to assist you. Contact us for quick and friendly support.

Request a Quote

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